At LSO, it’s ALL about the CUSTOMER SERVICE

October 08 2019

Good customer service is the hallmark of any successful service business.  It is certainly the number one priority for LSO/Lone Star Overnight. In fact, many of our customers list our top notch customer service as one of the main reasons that they chose LSO and keep trusting us to ship their packages. Take a look at our website to read what current customers have to say about us!

 So what’s different about customer service at LSO?

Quick Response…. We have excellent tracking and chat mechanisms on the web, but we understand that sometimes customers want more than that. Customers want convenience, and they want it fast, so we deliver. First and foremost, if you do have a question about a package, at LSO you can reach a REAL person that resides in Austin, Texas, location of corporate headquarters. Customer Service Representatives are available to eagerly serve you Monday through Friday from 7:30am to 7:30pm, and on Saturdays from 10am to 1pm. Said satisfied customer Diana Dow: “Texas-based company with Texas employees, providing stellar Texas-friendly service on a daily basis. If something goes wrong, I can reach a live person almost instantly, and they always stay with my problem until it’s solved. Every time. With a smile. Can’t beat that with a stick!”

We understand that timeliness of the response you receive is important too. LSO is proud to say that our on hold time for incoming calls has averaged just a little over one a minute for the past six months. We won’t keep you waiting… we value your time and want to make sure it’s not wasted when you call our Customer Service line at 1-800-800-8984.      

…and Accurate Information!

In addition to our champion Customer Service team, LSO has also partnered with Bringg, the leading delivery platform, to provide near real time package visibility for your packages while on the way to your doorstep.  

ALL of this, because our customers are our most important asset.  We make it our priority to keep our promises to our customers with each and every package we handle.

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