Coronavirus

LSO is open for business

LSO is open for business. We are a designated “Essential Business” by the U.S. Department of Homeland Security and will continuing operating among other business closures. Our priority is the safety of our delivery teams, our customers, and the communities in which we serve.  

We are committed to ensure you receive your shipments on time and with the care you deserve.  Our responsive Customer Service team is ready to assist you with your needs. Please contact them at 866.230.6887, Mon – Fri 7:30am – 7:30pm and Saturdays 10:00am – 1:00pm, or email [email protected]

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Service Alerts

We’re open for business and here to help. The crucial role we play in the supply chain and delivering critical relief makes LSO an essential business and allows us to continue to operate under state of emergency and shelter in place orders recently issued in the U.S. We will continue to operate to and from impacted areas as local conditions and restrictions allow as well as adhering to all regulations and guidelines from government authorities related to containment of the virus.

Keep up with the latest service alerts and key information by visiting this page, or stay a step ahead by signing up for service alerts via email.


Frequently Asked Questions

No.  For now, it is business as usual.  If that changes, we will communicate that loud and clear.

Yes, effective March 25, 2020 the money-back guarantee for all LSO Express, LSO Ground, LSO LTL services is suspended effective immediately until further notice. Our dedicated customer service team is here to help and can be contacted at 866-231-3185 or [email protected]. The reality is that there are so many things changing day-to-day that it would actually get in the way of delivery effectiveness.

 

We have invested mightily in industry-leading technology that helps significantly in these types of situations. Here is our procedure: 1. The driver draws an X and a line on the package. 2. The driver places the package at a safe distance and asks your person to sign the package. 3. The driver takes a picture of the package with the signature that is embedded in our electronic delivery record. We can retrieve this new world proof of delivery for you at any time. No exchange of pens, paper or handheld devices.

Due to the crucial role we play in moving supply chains and delivering critical relief, LSO is considered an essential business and may continue to operate under state of emergency and shelter in place orders recently issued in the U.S.

We have been and will continue to operate to and from impacted areas as local conditions and restrictions allow. The safety and well-being of our team members is our top priority as they continue to deliver critical goods and services to support communities across the globe.

Prior to shipping, please check to see if your recipient’s location is open, as many commercial businesses are now closed. In the event a delivery location is closed, we will follow our current operating procedures to attempt to complete delivery at a later time

In the event a recipient’s location is closed, we will follow our current operating procedures for LSO Express and LSO Ground to attempt to complete delivery later. If you have an alternate delivery address that business packages should be rerouted to, please inform our Customer Service team by calling 866.230.6887 or email to [email protected].

In the event a recipient’s location is closed, we will follow our current operating procedures for LSO LTL to work with the shipper and the recipient to reattempt consignee delivery or return the shipment. Contact our customer service team for assistance by calling 866.230.6887 or email to [email protected].

Per WHO, yes, it is safe. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low.

We have a longstanding history of managing peak shipping times and events that require increased volume for our customers. Please contact your sales professional as soon as possible to ensure your incremental shipping needs are submitted to the appropriate team for planning purposes.

LSO makes it easy to ship a package without going to a dropbox. Just schedule a pickup at your home, business or other location. If you need help scheduling a pickup just call our customer service team.

If a package is on the way to your home and circumstances have changed, there are several options available to update your delivery. You may also contact our award winning customer support team with your airbill number for assistance with redirecting a package.

We think it is unlikely since we are designated under the Department of Homeland Security guidelines as an “essential business”.  That being said, in the big four Texas markets that make up about 70% of the state GDP, we have numerous facilities and plans to back up to another of our facilities if one is closed.  In the Texas markets outside of the big four, and in Oklahoma, there is far less risk.  Could that change?  Yes.  We also have contingency plans for those locations.  Much of our planning is subject to events at the time, but know that our team has done a superb job of anticipating and planning for even the less likely events.

You can find facts and the latest information on the Coronavirus on the CDC’s website and the WHO’s website.