What we do

Thank you! Have used LSO for many years. Not 1 complaint. We appreciate ya’ll.

A Texas-based company with Texas employees, providing stellar Texas-friendly service on a daily basis. I use LSO three times a week and usually, everything gets to its destination on time or early, but the important part is that, if something goes wrong, I can reach a live person almost instantly and they always stay with my problem until it’s solved. Every time. With a smile. Can’t beat that with a stick.

I love having LSO deliver my packages. I can actually communicate with them by phone. Jessica just did a tremendous job in tracking my package and making sure it was delivered within my specified time frame. LSO is head over heels better than the other two.

I don’t even have to enter a contest to validate how great LSO is! We at the San Antonio Salvation Army utilize Lone Star & have for years. I used to work at our Divisional HQ in Dallas & always knew when we got a package from SA because it was always in an LS envelope. After transferring here, I quickly understood why. I use the automated system for packaging slips & pick-up. Customer service has always efficiently assisted me with any problems.
Thank you for continually providing excellent service.

We have been Lone Star customers for many years. They meet our demanding expectations.

We highly recommend LSO for all business and home deliveries.

Great company. I received notification that I was to receive delivery but I was going on vacation that same day. I called to let LSO know and they arranged to get my delivery to me early. The woman I spoke to on the phone and the driver who delivered my parcel were both so polite and helpful. I would not hesitate to recommend this company!!

The extra level of service by a regional carrier such as LSO makes the difference in gaining and maintaining clients.

Our firm, McCall, Parkhurst & Horton, has been an LSO customer for 30 years, and we have always appreciated your service and staff, but tonight your employees went way beyond your great company and service, and we thank you. Please let the San Antonio courier Manager, the Customer Service Representative, and the courier know how much we appreciate getting our package picked up after it was accidentally deposited in the LSO bin shortly after the 6:00 pm deadline. We called customer service to see if the courier could come back, and they did!! Your dutiful customer service rep, Andrea (I think that is her name) and your night Manager and the pickup person, should all be acknowledged as exemplary team members and recognized by LSO. Again, thank you, and we are loyal customers and so appreciate your loyalty to us to get the job done of delivering our package to Austin Monday morning. Again, so grateful, and thank you for having employees that care.

Our trust in them has been unblemished.

We have exceptional response times with LSO. The nature of our business, plus our steady business growth, requires a number of capabilities in the regional shipping partner we choose – reliability, responsiveness, flexibility and price – to name a few.

We take shipping seriously. Lone Star provides consistent and reliable service day in and day out.

LSO is outstanding their level of service goes beyond what FedEx and UPS can even dream of providing. On-time always and outstanding. Thank you LSO! We are happy!

I had a problem with delivery. Two days that nobody showed up after waiting those full days. The tracking said resident, not at home which was not true. My husband is very handicapped which is why I have things delivered. I called customer service and spoke with Peggy who was a Godsend! She went out of her way to make sure my package is delivered today. It’s very refreshing to know there are still people around in this day and age who are outstanding in the jobs they hold. Thank you, Peggy, for caring enough!!!

I sent an Express next day for 10:30 am delivery and it arrived a bit early. It was a contract for a major purchase. Seemed reasonable.

LSO has become a vital business tool for the success of my business.

A growing number of shippers are using regional parcel carriers to complement the service of the national provider.

Ana-Lab has received exceptional service from LSO for our time-sensitive shipping needs.

LSO is always my first choice and I use it when needed unless it is to a location they do not service.