Frequently Asked Questions

Want to find out more about LSO? What is an LSO Webship account? How do I schedule a pick-up for my package(s)? The Answers to these and more can be found below.

Order online here or simply call our Customer Service line 1-800-800-8984. Supplies are typically delivered within 3 business days.

  1. Schedule on our website here. You will need your LSO account number and main zip code associated with the account’s physical address.
  2. Call Customer Service at 1-800-800-8984.
  1. Log in to Webship
  2. Fill in the shipping label information
  3. Select the service type for your shipment
  4. Enter a weight (whole numbers only)
  5. Print your label – or what we call an airbill
  6. Secure the LSO airbill to the package in a clear sleeve or with clear packing tape

An airbill is the label used for shipping your package. For instructions on how to print an LSO airbill, click here.

We are working on a solution to offer credit card payments online. Stay tuned! Please see our current Payment Options.  

You can look up the past 60 days’ worth shipments by logging into your Webship account online. You must have a Webship account to see Reports.

  1. Click on the Reports tab
  2. Enter the parameters for the shipment dates
  3. Refine search data based on desired search options

You are not able to reprint an LSO airbill because each tracking number is unique. If your airbill did not print, a new one must be created.

LSO Webship is an online profile that is tied to your LSO account. It allows you to access an online address book, runs reports on past shipments, set user preferences for shipping, and set up quick codes for easy shipping.

LSO supplies are free for Express shipments only, not intended for use with LSO Ground service. There is an additional fee for using a manual airbill.  Save $ by printing your airbill online!

To update your username or password you need to log in to your LSO Webship account on Once logged in, you will see blue tabs at the top of the page. Select User Preferences. You can make changes to your password, username, or email address as well as set other Webship preferences.

There is no need to cancel an airbill. If you have created an airbill that you do not need or made a mistake on, you can discard it and there is no charge. You are only charged for airbills that are scanned when used on a package.

Visit the ‘Schedule a Pickup’ page here. Under the Account Information fields, you will see a link to a Cancel a pickup request page.

A Quick Code is a short 20 character abbreviation for an Address book entry in Webship.

No, it is not required. It is optional unless your company requires it. See your User Preferences tab once logged in to Webship.

Due to the extra shipping volume expected during the 2020 Holiday season, starting November 15th, 2020, LSO will require a 2 hour window minimum for on-call pick-ups.

No, there are no changes to your Latest Call-in time for scheduling a same-day on-call pick-up. Only the window requirement will change.

No, there are no changes to your regular scheduled pick-up service.

We will re-evaluate on-call pick-up window requirements in January, 2021.

See where your package is in its journey by using our easy tracker here. If you need additional assistance, please call Customer Service and talk to a live rep: 800.800.8984.

Effective April 9, 2021, LSO offers a Money Back Guarantee on Express LSO services:

* LSO Early Overnight™
* LSO Priority Next Day™
* LSO Economy Next Day™

For additional information about the LSO Money Back Guarantee, contact customer service at 866.230.6887, Mon-Fri 7:30am  – 7:30pm, and Saturdays 9:00am – 5:00pm. Or, get more information about the LSO Money Back Guarantee.

Not finding the question you need help answering?

Our award-winning, Austin-based customer service team is here to help you with your shipping needs at 800.800.8984. Speak to a live person in less than two minutes.

A new LSO website is headed your way on Monday, September 27! Get the complete details.